Terms & Conditions

Last updated: 11 October 2026

Refund & Cancellation Policy

Every dEeArtify piece is handmade in our Bengaluru studio. We pour, layer and cure resin and Jesmonite by hand, set real crystals and natural stones, preserve your flowers petal by petal, and finish teak wood one slab at a time. Because materials are committed and work begins as soon as you order, our policy is built around the care each piece takes. Please read it carefully before placing your order.

1. What Makes Each Piece Unique

Natural variations are part of handcrafted art and are not defects:

• Geode pieces (candles, lamps, mirror art, trays, clocks, wall art): crystals such as selenite, amethyst and quartz are natural, so their size, colour and placement differ in every piece.
• Resin finish: tiny bubbles, flow lines, pigment movement and slight edge variations are characteristic of hand-poured resin.
• Jesmonite pieces: small pores, speckles, and colour and texture variations are part of its natural stone-like finish.
• Metallic accents: gold and silver leaf is applied by hand and will vary in pattern.
• Teak wood furniture: grain, knots and colour vary with every slab.
• Concrete lamps: small pores and texture are part of the material.

Photographs show a representative piece. Your piece will be similar in design, never an identical copy. Colours may also look slightly different depending on your screen.

2. Pre-Order Pieces

• Pre-order items are made after you order. Once confirmed, they cannot be cancelled or refunded.
• The delivery timeline shown is an estimate. Resin and Jesmonite need full curing, which depends on weather and humidity, and we will not rush a piece. A delay is not grounds for cancellation or refund.
• We will keep you updated on progress throughout.

3. Floral Preservation

• Your flowers (wedding garlands, bouquets, varmala, memorial flowers) are irreplaceable. Once received at our studio, the order cannot be cancelled or refunded.
• Preserved flowers naturally change colour as they dry. Reds may deepen, whites may turn cream, and some petals may shrink. This is part of the preservation process and not a defect.
• Flowers should reach us fresh, as per the timeline we share. We are not responsible for the final result if flowers arrive wilted, wet or decayed.
• Design, layout and colour choices are confirmed with you before pouring and are final after approval.

4. Personalised Pieces

Name plates, personalised clocks, photo frames and custom colours or sizes:

• Spelling, names, dates, fonts and layout approved by you are final. Please check them carefully before approving.
• We are not responsible for errors in approved details. A correction will be charged as a new order.
• Personalised items cannot be cancelled, returned or refunded.

5. Corporate & Bulk Gifting

• Orders are confirmed on approval of the sample or mockup and payment of the advance in the quotation.
• The advance is non-refundable, as materials, branding and production start immediately.
• Quantities and designs cannot be changed or reduced once production begins.
• Delivery timelines are as agreed in the quotation.

6. Ready-to-Ship Products

• Can be cancelled within 12 hours of ordering, only if not yet dispatched.
• Once dispatched, orders cannot be cancelled.
• Returns are not accepted for change of mind, colour preference, or if the piece does not suit your space.

7. Product-Specific Notes

Designer Candles & Tea Light Holders

• Used, lit or unsealed candles cannot be returned.
• Geode candles are decorative. If lit, please follow our Candle Care guide. We are not responsible for damage from burning near flammable items, drafts or unattended flames.
• Minor wax softening or surface marks from transit heat are not considered damage.

Jesmonite Trays, Coasters, Vases & Planters

• Not returnable once used.
• Please follow our Jesmonite Care guide. Jesmonite can stain if spills are not wiped promptly.

Fashion Accessories (Earrings)

• Not returnable for hygiene reasons.

Clocks

• If the clock movement does not work on arrival, report it within 48 hours and we will replace the movement. Batteries are not covered.

Resin Teak Wood Furniture

• Every table and console is made to order and cannot be cancelled or refunded.
• Delivered by cargo. Please inspect at delivery and note any visible damage on the delivery receipt before signing.
• Wood naturally reacts to humidity and temperature. Minor movement or hairline grain changes are normal.

8. Damaged in Transit

Every piece is bubble-wrapped and boxed with care. If your order arrives damaged:

• Record a clear, uncut unboxing video starting from the sealed parcel.
• Share the video and photos within 48 hours of delivery on WhatsApp at +91 98448 77855 or by email.
• After verification, we will repair, remake or replace the piece at no extra cost.

Because each piece is handmade, a remake will be similar in design but not identical, and may take the usual production time. Claims without an unboxing video, or reported after 48 hours, cannot be accepted.

9. Not Covered

• Scratches, cracks or chips that happen after delivery
• Yellowing or fading from direct sunlight, outdoor use or heat
• Damage from hot items placed on trays or coasters, or from harsh chemical cleaners
• Stains on Jesmonite from spills not wiped promptly
• Normal wear from use

10. Refunds

• Refunds apply only to an approved cancellation of a ready-to-ship order, or a damaged ready-to-ship piece that cannot be replaced.
• Refunds are made in INR to the original payment method within 7 to 10 business days. Exchange rate differences on international cards are not refundable.
• Shipping charges are non-refundable.
• If an order is refused at delivery or returned due to an incorrect address, no refund is issued, and re-delivery charges apply.

Shipping Policy

Every dEeArtify piece is handmade and packed by hand. Resin and Jesmonite need time to cure fully before they can travel safely, so please allow for making time plus delivery time.

1. Where We Ship

• We ship across India through Shiprocket and its trusted courier partners.
• International shipping is available on request. Please WhatsApp us at +91 98448 77855 for a quote before ordering.

2. Making & Dispatch Time

Ready-to-Ship Products

• Dispatched within 3 to 5 business days.

Pre-Order Pieces

• Made after you order. The estimated time is shown on each product page.
• Curing depends on weather and humidity, especially during monsoon. If your piece needs more time, we will keep you updated.

Personalised Pieces

• Production starts after you approve the design mockup.
• Dispatched within 7 to 15 business days after approval.

Floral Preservation

• Flowers need to dry fully before they can be set in resin.
• Typically 4 to 8 weeks from the day we receive your flowers. The exact timeline is shared when you book.

Resin Teak Wood Furniture

• Made to order. Typically 3 to 6 weeks, depending on size and design. Timeline is confirmed at the time of order.

Corporate & Bulk Gifting

• As agreed in your quotation.

We do not dispatch on Sundays or public holidays.

3. Delivery Time (After Dispatch)

• Bengaluru: 1 to 3 business days
• Metro cities: 2 to 5 business days
• Rest of India: 4 to 8 business days
• Remote areas and North-East: 7 to 12 business days

Delivery times are estimates from our courier partners and may vary due to weather, festivals, strikes or local restrictions.

4. Shipping Charges

• Shipping is calculated by the packed weight of your order and shown at checkout before you pay.
• Large and heavy pieces such as furniture, large wall art and big mirrors are shipped by cargo. Charges are shown at checkout or confirmed with you before dispatch.
• Shipping charges are non-refundable.

5. How We Pack

• Every piece is wrapped in bubble wrap and foam, and packed in a sturdy box.
• Fragile pieces such as geode candles, mirrors and wall art get extra corner protection.
• Each order includes a care card. You can also read our full Care Guide below.

6. Order Tracking

• Once dispatched, you will receive a tracking link by SMS, WhatsApp or email.
• You can also check your order status anytime in My Account → My Orders.

7. Receiving Your Order

• Please check that the outer box is sealed and undamaged before accepting it.
• If the box looks badly damaged, crushed or wet, you may refuse the parcel or note the damage with the delivery person.
• Record a clear, uncut unboxing video from the sealed parcel. This is required for any damage claim.

8. Incorrect Address & Failed Delivery

• Please double-check your address, pincode and phone number at checkout.
• Once dispatched, the delivery address cannot be changed.
• If a parcel is returned because of an incorrect address, the customer being unavailable, or refusal without valid damage, re-shipping charges will apply. No refund is issued for refused orders.

9. Gifting