Privacy Policy

Last updated: 11 October 2026

dEeArtify Studio ("we", "us", "our") operates deeartifystudio.com, a handcrafted resin, Jesmonite and home decor studio based in Bengaluru, Karnataka. This Privacy Policy explains what information we collect when you visit our website, place an order or contact us, how we use it, and the choices you have.

By using our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you give us

• Name, phone number and email address (email is optional)
• Billing and shipping address
• GSTIN, for business and corporate gifting orders
• Order details, including personalisation text, names, dates, fonts and colour choices
• Photos, reference images or flowers you send us for custom pieces, name plates, photo frames or floral preservation
• Messages you send us through WhatsApp, email, phone, Instagram or our contact form
• Account details if you create an account on our website

Information collected automatically

• Browser type, device, IP address and approximate location
• Pages visited, products viewed and time spent on our site
• Cart contents and currency preference

2. How We Use Your Information

• To process, handcraft, pack and deliver your order
• To share order confirmation, production updates and shipping tracking by WhatsApp, SMS or email
• To send design mockups and get your approval for personalised and custom orders
• To issue GST invoices and maintain tax records
• To respond to your questions, requests and support needs
• To handle damage claims, replacements and refunds
• To improve our website, products and shopping experience
• To share new collections, launches and offers, only if you opt in. You can opt out anytime.
• To prevent fraud and keep our website secure

3. Your Custom Designs, Photos & Flowers

• Names, photos, dates and personal details you share for personalised pieces are used only to make your order.
• Photos you send are deleted after your order is complete, unless you ask us to keep them for a repeat order.
• We may photograph finished pieces for our portfolio, website and social media. We will never show personal names, photos, wedding details or faces without your permission.
• Flowers sent for preservation are used only for your piece.

4. Payments

All payments are processed by secure, RBI-compliant third-party payment gateways. We never see or store your card number, CVV, UPI PIN or bank login details. Payment gateways handle your payment information under their own privacy policies.

5. Who We Share Your Information With

We share only the details needed to complete your order:

• Shipping partners: Shiprocket and its courier partners receive your name, phone number and address for delivery.
• Payment partners: payment gateways process your payment securely.
• Service providers: website hosting, email and analytics tools that help us run our store.
• Government authorities: where required by law, such as for GST or legal requests.

We never sell, rent or trade your personal information.

6. Cookies

Our website uses cookies to:

• Keep products in your cart
• Remember your currency choice (INR, USD or AUD)
• Keep you logged in to My Account
• Understand how visitors use our site, through analytics
• Show relevant ads on Google, Instagram and Facebook

You can disable cookies in your browser settings, but some features such as the cart and checkout may not work properly.

7. Marketing & Advertising

We use tools like Google Analytics, Google Ads and Meta (Facebook and Instagram) to understand our visitors and show our products to people who may be interested. These platforms may use cookies to show you our ads on other websites and apps. You can manage ad preferences in your Google and Meta account settings.

8. Data Security

Our website uses SSL encryption, shown by the padlock in your browser. We use secure hosting and limit access to your information. While no method of online transmission is 100% secure, we take reasonable steps to protect your data.

9. Data Retention

• Order and invoice records are kept for as long as required under Indian GST and tax laws.
• Account details are kept until you ask us to delete your account.
• Custom photos and reference images are deleted after your order is completed.

10. Your Rights

You can:

• View and update your details anytime in My Account
• Ask for a copy of the personal information we hold about you
• Ask us to correct or delete your information, except records we must keep by law
• Unsubscribe from marketing messages at any time

To make a request, contact us using the details below. We will respond within 30 days.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. Orders must be placed by an adult.

12. Third-Party Links

Our website may link to Instagram, YouTube, Facebook and other websites. We are not responsible for the privacy practices of these sites. Please read their policies.

13. Changes to This Policy

We may update this policy from time to time. Changes will appear on this page with a new "Last updated" date.

14. Contact Us